Terms & Conditions

Exchanges & Returns

Exchanges must be in as new condition with tags attached unless faulty with in 7 days of purchase. They will only be excepted with a reply paid envelope and original invoice.

Please Email Us at natasha@arthurave.com.au

Sale Items:

There is no exchange or refund on sale items.

Faulty items will be repaired and returned or replaced. An exchange will be offered if it cannot be replaced or repaired.

Please Email Us at natasha@arthurave.com.au

SHIPPING

AUSTRALIA

We are pleased to offer FREE Australian delivery on all orders over $150.

We use Australia Post Satchels

We aim to dispatch your order with in 48hours.

The delivery times provided by us are estimates only. We will not be held accountable for late deliveries or loss or damage relating to late deliveries.

INTERNATIONAL

International orders are charged according to your destination. Please check the details below for shipping rates to your country. Your shipping costs will be quoted in the checkout stage.

Please note that we reserve the right to contact you should your delivery charges exceed our cost to ship. You will then have the option to proceed with your order with the amended shipping charges or to cancel. All international orders are shipped via Australia Post Air Mail. A tracking service is not  offered for international deliveries.

Please allow from 10 to 21 working days for delivery dependent on your location. All prices are quoted in AUD (Australian dollars). The prices within the online store DO NOT include relevant overseas duties and other customs charges that you may incur.

NEW ZEALAND

  • Up to 500g Air Mail $15.00
  • Up to 1kg Air Mail $20.00
  • Up to 2kg Air Mail $25.00
  • Up to 3kg Air Mail $30.00
  • 3kg and over Air Mail $40.00

ASIA PACIFIC

  • Up to 500g Air Mail $15.00
  • Up to 1kg Air Mail $20.00
  • Up to 2kg Air Mail $25.00
  • Up to 3kg Air Mail $30.00
  • 3kg and over Air Mail $45.00

USA /CANADA

  • Up to 500g Air Mail $20.00
  • Up to 1kg Air Mail $25.00
  • Up to 2kg Air Mail $35.00
  • Up to 3kg Air Mail $45.00
  • 3kg and over Air Mail $50.00

UNITED KINGDOM / EUROPE

  • Up to 500g Air Mail $20.00
  • Up to 1kg Air Mail $25.00
  • Up to 1.5kg Air Mail $35.00
  • Up to 2.9kg Air Mail $45.00
  • 3kg and over Air Mail $50.00

REST OF THE WORLD

Please Contact Us for a Quote…

SIZING

We design our garments to fit nicely over your little ones body. If you are buying our pieces as a gift, please consider when bubba will be born or when they will wear the garment so its fits correctly in the right climate.

With each garment description we will state the size and age, also if the garment is a small or large fit. Please Email us at natasha@authurave.com.au if you need further help…

CARE INSTRUCTIONS

Our garments are all mini pieces of wearable art. Some are more delicate than others.

Due to the intricate work we advise the following washing instructions:

  • Please wash our pieces in a garment bag inside out.
  • Dry in the shade with out delay inside out.
  • Warm iron
  • Do not bleach
  • Do not soak
  • Do not leave wet
  • Do not tumble dry
  • Do not directly iron tulle or other synthetic fabrics